The hated (by users) theme of remodeling returns to the center of the news after the commitments made by Vodafone towards the Guarantor of Communications. One of the most significant changes concerns the promise of the telephone operator not to make contractual changes in the consumer voice and data offers activated for less than six months.
Last February, AGCOM (with contestation document 2/20 / DTC) found Vodafone guilty of violating article 70 of the Electronic Communications Code, with reference to the charge to be made by users of a SIM subscription for data traffic on consumption of a fixed fee by virtue of a purported contractual modification. To settle the dispute, Vodafone presented a preliminary proposal for commitments on 15 June and the final proposal on 6 July. On July 22, AGCOM approved the proposal.
The document filed by Vodafone is divided into 6 points, the first concerns the contractual changes:
Overall, it being understood that the obligation not to make contractual changes is limited to the first six months from the activation of the offer, if Vodafone respects the obligations assumed, end users will have more protections and more tools to manage the remodulations – for example, reflect on the usefulness of what can be called a selective withdrawal with which the user can only cancel individual changes and will not be forced to dissolve the entire contract.
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