Over the past few days, we have witnessed Apple's turnaround regarding the reopening of its stores in the United States, with repeated closings due to the reigniting of the health emergency.
In an internal note shared by the company to its employees, intercepted by Bloomberg, the new guidelines emerge that the Cupertino house seems to want to adopt towards the workers employed in the Apple Stores, who have to face the closure of their own again work place.
The note bears the signature of Deirdre O'Brien, head of Apple's retail section, who invites employees to join the new program. Retail at Home, through which it is possible to provide remote assistance to customers. O'Brien, in fact, emphasizes how this very particular situation has led users to have to rely more and more on their terminals for business reasons, therefore it is necessary to strengthen Apple's ability to offer adequate support even from a distance. This occurs in a phase in which, according to rumors, the waiting times for online assistance have significantly increased.
Another internal note, however, points out that the prolonged closing period will be even longer as regards the Apple offices. This will hardly end by 2020, although the company confirms that assessments of any reopenings will be conducted on a weekly and local basis. The goal is to allow some small groups of employees – especially those who need to be able to work from the office – to be able to return to the workplace as soon as possible, but in these cases it is always difficult to make precise predictions.